Sheraton Dusseldorf Airport Hotel

4.1 (177 reviews)

Terminal Ring 4, Dusseldorf, 40474, Germany   •  Weather:    •   Local Time:     •  Phone: +49 211 4173 0   •   legal notice & privacy policy  




Sheraton Dusseldorf Airport Hotel

Please find our answers on frequently asked questions about your stay at the Sheraton Dusseldorf Airport Hotel here.

If you have further questions, please contact us by phone at +49 (0)211 / 4173 0 or send us an e-mail to:

1. Where can I park my car and how much does it cost?

On the entire area of the Airport Dusseldorf you will find chargeable parking spaces. Directly beneath the hotel, you will find car park P3 from where you can reach the hotel dry-footed. A pre-reservation for a parking is possible.

Parking at the airport

2. How do I get from the airport to the hotel on the most easiest way?

The Sheraton Dusseldorf Airport Hotel is directly connected to the Airport Dusseldorf. Simply follow the signs within the terminals to the hotel respectively to car park P3. The Sheraton Dusseldorf Airport Hotel is situated on the rooftop of car park P3.

More information for your arrival

3. Are there special prices and regulations for children?

Children up to 12 years of age stay free of charge at the room of their parents in an extra bed. Children older than 12 years pay the regular price for an extra bed. Children up to 3 years of age eat for free, children from 4 to 12 years of age pay half price for our breakfast buffet. Children older than 12 years of age pay the regular price for the breakfast buffet.

4. How can I handle the assumption of costs?

Please use our assumption of costs form which you can download here.

5. Are dogs allowed in the hotel and what are the costs for an animal?

Dogs are permitted at the hotel. The cost per dog is € 15 per day. Please note that dogs are not permitted in the restaurant and bar area.

6. How much does an extra bed cost?

An extra bed is available on request for a price of € 30 per person per day.

7. What are the costs for Internet usage?

The costs for Internet usage is € 6 per hour or up to a maximum of € 19 per day. Additionally, you may use our free Wi-fi internet access in the lobby or our free Link@Sheraton service in the lobby area. 

8. What are the regulations concerning the sale of alcohol?

Full alcoholic beverage service will be provided to individuals 18 years or older (with valid identification). Individuals 16 years or older will be allowed to purchase beer or wine drinks only.

9. What are the chek-in and check-out times?

Generally, the check-in time is 3.00 p.m. and check.out time is 12.00 p.m. Early arrival and late check.out are available upon request and availability and for an additional charge. It is possible to deposit your luggage.

10. How high is the applicable VAT?

Changes in the VAT (value added taxes): Our prices include the legally regulated VAT. Should it come to an official raise of the VAT after guests have booked their stay, prices will increase accordingly as the VAT is applicable to the guests booked stay dates.

11. Where in the hotel is smoking allowed?

Sheraton Dusseldorf Airport Hotel is a non-smoking hotel. In accordance with the local law and out of respect for our guests smoking is prohibited in all public areas. It also includes the lobby, the bar and the restaurants.Smoking is only allowed in the smoking corner (will be heated in cold seasons) and in the Sky Garden.Guests, who are disregarding the no-smoking-rule, will be charged a cleaning fee of € 200,- . For further information, please do not hesitate to ask the hotel.

12. What is the price for the breakfast buffet and what are the breakfast times?

The breakfast buffet is served at our Restaurant Otto for € 25 per person.

Breakfast times:

  • Monday - Friday: 05:00 am - 10:30 am
  • Saturday - Sunday: 05.00:am - 11:00 am

In addition we offer you between 3.30 am - 5:00 am an continental early bird breakfast for free.

13. How do I reach the trade fair grounds?

The Dusseldorf trade fair grounds are located approximately 3 km from the hotel. Our guests can use a free shuttle from the airport to the fair grounds, do not hesitate to ask at the reception to learn more about it.

Furthermore, the grounds are within easy reach by bus. Take the bus 760 to the direction Dusseldorf - Rosspfad until the stop Dusseldorf Freiligrathplatz. From there, take the underground U78 to the direction ESPRIT Arena / Messe Nord until the end stop. It will take about 15 minuts to get there.

Alternatively take the suburban train S11 to the direction Bergisch-Gladbach until the stop Dusseldorf Main Station and change to the underground line U78 to the direction ESPRIT Arena / Messe Nord. until the end stop. It will take about 30 minutes to get there.

14. Who can I contact if I have a question about an internship or apprenticeship?

You are interested in an internship or apprenticeship at the Sheraton Dusseldorf Airport Hote or you have a question regarding a job vacancy?

Please send your application to:

Sheraton Dusseldorf Airport Hotel
Terminal Ring 4
Frau Cathérine Kost / Human Resources

40474 Dusseldorf

Telephone for questions: +49 211 4173 0